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These 10 free UCCXD questions are organized by exam domain, so you can see how each part of the Deploying Cisco Unified Contact Center Express (UCCXD) (500-052) blueprint is tested. Reveal the answer and explanation under each question.
A procurement brief for UCCX 11.0 calls for skill-based routing, browser-based Finesse agent and supervisor desktops, and automatic failover to a second UCCX server. Call treatment consists of keypad menus and queue announcements. No database or speech-server integration is required. Select the lowest software edition and HA option that meet the brief.
Correct answer: A - Enhanced with the HA server software option.
An HA acceptance test isolates a failure to the active UCCX 11.0 server. At the instant of failure, one caller is speaking with an agent and another is hearing queue announcements. CUCM, the phones, the gateway, and the network stay available. Which pair of outcomes reflects this failure?
Correct answer: B - The agent call remains connected; the queued call is lost.
The peak-load specification for a UCCX 11.0 deployment requires 80 agents and 8 supervisors logged in together, plus 180 concurrent advanced IVR sessions. The combined workload has been validated for the 300-agent OVA profile. Four proposals are under review; which meets both demands with the fewest Premium inbound seats?
Correct answer: D - 90 Premium inbound seats on the 300-agent OVA profile.
In a UCCX 11.0 application, Select Resource uses a CSQ target with Connect set to No. The Selected branch retrieves the caller's account details while the chosen agent remains Reserved. The lookup succeeds, yet the agent's phone never rings. The reservation must be retained during the lookup. What belongs immediately after it?
Correct answer: D - Connect, with Connected and Failed branches.
A caller can reach a UCCX 11.0 trigger, but the trigger's redirect to a CTI port fails. The redirect uses the caller's calling search space (CSS), which excludes the CTI-port partition. The route point's CSS includes that partition. Available ports and JTAPI operation have been verified. The caller's dialing permissions must not be broadened. Which configuration change resolves the failure within that constraint?
Correct answer: C - Use Route Point Address Search Space for redirects.
Agents in a UCCX 11.0 deployment move between desks using Extension Mobility. Each device profile contains the agent's ACD line, and each end user has the correct IPCC Extension. RmCm controls the physical phones but has no association with the device profiles. Review the proposed corrections: which one places control on the appropriate objects?
Correct answer: C - Associate the device profiles with RmCm; remove the physical-phone associations.
An engineer is reviewing preflight results for installation of the second node in a UCCX 11.0 HA pair. The first node is already configured. Which finding must be corrected before installation?
Correct answer: B - The first node shows the expected local time but has not synchronized with NTP.
While silently monitoring a call in UCCX 11.0 Finesse, a supervisor decides to take over: the customer must stay connected, the supervisor must be able to speak, and the agent must leave the call. Supervisory features are working. Put the required actions in order.
Correct answer: D - Barge In, then Intercept.
New prompt uploads fail on a UCCX 11.0 system, although existing applications route calls and play installed prompts normally. The administrator is authorized, and the new file's audio encoding has been checked. To investigate the failing operation, which service's traces should be collected first?
Correct answer: B - MADM traces from Cisco Unified CCX Administration
At 09:30, a supervisor compares two readings for the same UCCX 11.0 queue: a historical report records 48 arrivals between 09:00 and 09:30, while CUIC Live Data shows 6 callers waiting now. The supervisor calls this a reporting discrepancy. What can these readings establish?
Correct answer: A - Both counts can be valid: interval arrivals and current waiting are different measures.
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